Note that you may incur additional handling charges based on the products you ordered or the method of shipping. For example, if you ordered C.O.D. you would incur C.O.D. handling charges or if you ordered products marked "Hazardous" you would incur hazardous materials charges. The handling charges can vary among the different freight carriers and their process.
Customers are able to order COD but are subject to applicable COD charges plus regular shipping charges. All COD's are certified funds unless prior approval has been endorsed.
All first time orders for an international customer must be prepaid via wire transfer. Subsequent orders may be paid with a credit card but all credit card orders must be accompanied by a signed credit card authorization form and a photo ID and must be shipped to the cardholder's address. Any order shipping to an address other than the card holder's address must be prepaid via wire transfer.
Shortages & Damages
Open and examine all packages promptly. Notify the Fenix Aircraft Parts, Inc. Customer Service Department of any discrepancies in the order. All shortages must be reported within 7 days of receipt of the order.